- Mainland England and Wales (in stock items): 1-14 days

- Scotland / Northern Ireland (in stock items): from 2 weeks

- Non stock items and custom orders: from 4 weeks

Zone Area Delivery Price

Zone 1 Local (≤80 miles) £49

Zone 2 Central UK £79

Zone 3 Extended UK £119

Zone 4 Northern Scotland £159

Zone 5 Northern Ireland £199

Zone 6 Scottish Islands Contact Us for a quote

Yes. Once your order is ready, our delivery partner will contact you to arrange a convenient date and time window.

You’ll receive email and text message updates as your order progresses, including a delivery day reminder.

If no one is available, our team will help you rebook. A re delivery fee may apply depending on your location.

You can cancel before dispatch at no cost. For made to order items, cancellations after production has begun may incur a fee.

Yes - contact us as soon as possible. Changes to made to order items depend on production stage.

Each product page clearly displays availability and estimated delivery times.

We always try to consolidate deliveries, but items may arrive separately depending on stock and courier schedules.

We list full product dimensions on every page. Measure your doorways, hallways, staircases, and lifts to ensure a smooth delivery. If you’re unsure, our team can guide you.

Many models have detachable legs or backs to help with access. Details are included in the product description.

Yes. We provide a two person delivery service to your room of choice.

Contact us within 48 hours with photos. We’ll arrange a repair, replacement, or refund depending on the issue.

Yes. You can return your sofa within 14 days of delivery. The sofa must be unused and in its original condition. If the item shows any signs of use, we will assess its condition and issue a partial refund based on the estimated reduction in value.

Simply contact us via our Contact Us page with your order number and reason for return. We’ll guide you through the process.

Our dedicated support team is available Monday–Friday to help with any questions or concerns, and all our contact details can be found in the Contact Us section of our website.

All Luna Furniture sofas come with a 5 year structural warranty covering frames and springs.

Manufacturing defects in the frame, springs, and structural components. It does not cover wear and tear or accidental damage.

Yes. Please contact us via our Contact Us page or leave a message at checkout to discuss available protection plans.

We accept all major debit/credit cards, PayPal, Apple Pay, and Klarna.

Yes - spread the cost with Klarna or PayPal Pay in 3. Eligibility checks apply.

Not at the moment. All orders must be paid online at checkout.

Vacuum regularly using a soft brush attachment and clean spills immediately. Avoid direct sunlight to prevent fading.

Wipe with a soft cloth and use a leather conditioner every 6–12 months.